7 Days Return

If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return
Request within 7 days from the date of the item’s arrival. All return requests are subject to
evaluation and our friendly Customer Service will be glad to guide you through it.

 

Note:

 

• Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges
• To minimize inconvenience, we do not offer free return shipping. However, if you receive a product with an error caused by our company, we will cover the cost of return shipping
• We will only refund standard courier delivery charges in either scenario: when the company delivers the parcel to the customer or when the customer returns the parcel to the company
• Please note that extra charges for urgent deliveries are non-refundable. This applies to both successful deliveries to the customer and returns initiated by the customer
• We strive to ensure customer satisfaction. However, please be aware that we cannot refund courier delivery charges for returns due to personal preferences. This applies to both outbound and inbound shipping costs

 

To ensure that your Return is valid and eligible for a refund:

 

• Always process a return in accordance with our Return procedure
•  We kindly request that you provide the tracking number for your return shipment to our customer service team as soon as possible
• Please take time to read through our Refund Policy, for more information on how much you may expect to receive for a return.

If you want to request an exchange, we want you to know that the process will still follow our stated Return Policy.

Note:

Sale articles cannot be returned or exchanged.

1. If your order doesn’t include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2. If your order includes promotions or discounts, the calculated price you’ve paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may check your order summary under your account or through order confirmation Email.

Note: If you are not satisfied with the items in your order and wish to return them for a refund, please follow the steps in accordance with our Return Policy. We can only process returns that adhere to this policy.

• If you receive a customized article with an error, the company will be responsible for
  resolving the issue in your custom order.
• For customized orders returned due to personal preference (like/unlike), the extra cost associated with those customizations is non-refundable. Only the standard product price will be refunded or adjusted in case of exchange.
• Even for completely custom designs, your order remains refundable or exchangeable. However, in such cases, our production team will evaluate how much amount will be refunded or adjusted in case of exchange.

Step 1

Kindly contact our Customer Service. Our friendly Customer Service Representatives will respond to your request within 24-48 hours. Depending on the cause of the return, they will provide you with Alternative Solutions that’s catered for the issue or a RAN (RETURN AUTHORIZATION NUMBER). Ensuring that you provide all needed information on your earlier Return Request will go a long way in shortening this step.

 

Step 2

Upon receiving the RAN Email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).

 

*Package your items carefully, with each item in its original perfect condition and all labels attached.

 

Step 3

After shipping the package, request the “TRACKING NUMBER” of the shipment from your Courier company. Remember to inform our Customer Service Representative through Email, Instagram or WhatsApp that you’ve shipped the package, and provide them with the “TRACKINGNUMBER”.

Please be advised that Refunds will undergo 2 phases of processing before its successful transfer. The first phase happens in our INTERNAL SYSTEM, while the following phase of processing happens at your BANK or other method of payment you selected at the time of order.

 

Depending on their processing time, it can take a few more days for your BANK to complete the refund. Kindly allow 5 business days for the first phase to conclude, if it takes longer please contact your bank for assistance.

If you have any questions, you may contact our Customer Service.

1. Within 3 business days of our warehouse receiving your return, we will be sending you an Email. The Email will confirm that your “DESIRED RESOLUTION”, whether a Refund or an Exchange/Replacement, has been processed.
2. In case of an Exchange/Replacement request, you would be receiving a new Order ID which you may use to monitor and track the replacement item’s status. Exchanges work just like a new order and will also undergo the same Processing and Shipping time frame your order may have originally gone through.

1. Sure, no problem! Just contact our friendly Customer Services at:Email: customercare@swocclothing.comWebSite: LiveChat